The strong relationships we build with society officials and editorial teams enable us, together, to ensure that a journal is able to reach its full potential.

Factors that we consider as being important are:

• Open discussions about the journal’s development and progress, leading to trust and mutual understanding
• Training and support, e.g. for online submission and peer review
• Regular meetings with Oxford Journal’s staff working on the journal, who are experts in their areas (e.g. Production, Marketing, Special Sales, etc.)

In order to inform productive discussions about the journal, we provide regular reports including online usage statistics, and content analysis, production information and schedules, feedback/results from marketing initiatives, citation information, and reports on bulk reprint sales or supplements.

We will propose editorial and technical innovations for the journal and investigate author and reader requirements to ensure we develop and promote the journal fully and appropriately:

• Who are our readers – what do they want from the journal (including the balance of content and type of article)?
• Who are our potential authors – are we meeting their needs?
• Do readers mainly read the journal online – if so, should we review the content that appears in the printed journal?
• Are there features that should be added to the online version of the journal or is there scope for developing a more comprehensive ‘Knowledge Environment’ (perhaps in conjunction with other society activities)?

Services for members

We will work with you to provide the best possible service for your members using our broad experience as a society-journal publisher. This is particularly important at a time when online journals are available through a variety of channels.

• Your members will have user-friendly online access to your journal
• We will work with you to explore opportunities for additional online features and functionality exclusively available for members
• We can offer your members attractive discounts on Oxford University Press books
• We provide a subscriber helpline to deal with queries and problems.

Services for authors

At Oxford Journals, we understand the importance of attracting the best authors and the need to offer a high quality service to do so. We will work with the society and editorial team to determine what is appropriate for your authors, for example:

• Online submission to enable authors to submit their manuscripts more easily, ensuring a faster decision and the ability to track their paper’s progress
• Rapid publication
• Proofs by e-mail
• Publish ahead of print either at manuscript or at corrected proof stage
• Offprints: either traditional or electronic.

Services for readers

Our first objective is to ensure the highest quality product for your readers both in print and online.

Our goal will then be to maximize your readership through a variety of routes, ranging from traditional subscriptions to online access through intermediaries and consortia arrangements.

We achieve this by three routes:

Increase awareness

• Free tables of contents e-mail alerting
• Citetrack: personalized e-mail alerts based on topics, authors, and articles
• ‘E-mail a friend’: a facility for readers to e-mail colleagues with a link to a key article
• Participation in linkage projects, such as CrossRef, PubMed Central

Improve access

Online content is made available to readers through their institutional access or membership/personal subscription; also licensed selectively through key aggregators

• Pay per view
• Selected articles free online
• Free access to archival material
• Free access offered to over 60 of the world’s poorest countries (and greatly reduced rates in a further 65 developing countries).

Added value

We work with editors to determine the most appropriate way to add value to a journal’s content, e.g.

• Online functionality
• Commentaries on key articles
• Supplementary online-only data
• Discussion forums.

Services for library subscribers

Librarians are key decision makers in subscription purchasing and retention decisions. We provide support and choice for our library customers in the following ways:

In addition to traditional subscriptions, we offer flexible access to the journal through a number of channels, e.g.

• We license our online journals to groups of academic and corporate institutions (consortia) worldwide, creating tailor-made packages to meet their needs
• We license our online journals to intermediary services, such as OVID and Bell & Howell, where appropriate
• We allow access through gateway services, e.g. Ingenta, SwetsNet Navigator, EBSCO Host
• We participate in document supply and pay per view schemes.

We offer a range of services for librarians, including:

• Comprehensive usage statistics available to institutional subscribers (including consortia)
• A website for librarians that includes downloadable, promotional material to encourage use of our online journals, an e-mail information service, and an online claims form, etc.
• We have a dedicated library marketing manager working closely with the library community to promote our journals and develop our understanding of their needs.